Privacy Policy

Effective Date: 08/19/2026 [Month Day, Year] | Last Updated: 08/19/2026

Exceptional Painting and Decorating Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.exceptionalpaintingdecorating.com, contact us, request a quote, or communicate with us by phone, email, or SMS text message.

1. Information We Collect

We may collect the following types of information:

Contact Information: name, mailing address, email address, and phone number (including mobile number).
Project Information: details about your painting or decorating project, including photos, measurements, and property address.
Communication Records: records of calls, emails, text messages, and other correspondence between you and us.
Website Usage Data: IP address, browser type, pages viewed, and similar technical data collected automatically through cookies or similar technologies.
Payment Information: billing details necessary to process invoices and payments (processed securely through third-party payment processors; we do not store full payment card numbers).

2. How We Use Your Information

We use the information we collect to:

Provide estimates, schedule appointments, and perform painting and decorating services;
Communicate with you about your project, including appointment reminders and job status updates;
Send requested information, invoices, and receipts;
Respond to inquiries, requests, and customer service needs;
Improve our website, services, and customer experience;
Comply with legal obligations and enforce our agreements.

3. SMS / Text Messaging Program

If you opt in to receive text messages from Exceptional Painting and Decorating Inc. (for example, appointment confirmations, estimate follow-ups, service updates, or promotional offers), the following terms apply:

Consent: By providing your mobile phone number and opting in (via our website form, a signed agreement, verbal consent recorded at time of service, or reply to an initial message), you consent to receive SMS text messages from us related to your inquiry, project, or our services.
No Sharing for Marketing Purposes: Mobile opt-in information and mobile phone numbers collected for the purposes of SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the services you requested.
Message Frequency: Message frequency varies based on your interactions with us (e.g., appointment scheduling, project updates).
Message and Data Rates: Message and data rates may apply, depending on your mobile carrier plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message we send. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
Help: Reply HELP to any message for assistance, or contact us directly at [support email] or [support phone number].
Supported Carriers: Carriers are not liable for delayed or undelivered messages.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our visitors come from. You may disable cookies through your browser settings; however, some website features may not function properly as a result.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Employees, subcontractors, and vendors who need the information to perform services on our behalf (e.g., scheduling software, payment processors, email/SMS service providers) and who are contractually obligated to protect it;
Legal or regulatory authorities when required by law, subpoena, or to protect our legal rights;
A successor entity in the event of a merger, acquisition, or sale of business assets.

Text message opt-in data and mobile phone numbers are never sold, rented, or shared with third parties for their own marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at [contact email].
You may opt out of SMS communications at any time by replying STOP.
You may opt out of marketing emails by using the unsubscribe link in any email we send.
Residents of certain states (e.g., California) may have additional rights under applicable state privacy laws; contact us to make such a request.

9. Children’s Privacy

Our services and website are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Exceptional Painting and Decorating Inc.
Phone: +19168710473
Email: exceptionalpainting@yahoo.com
Website: exceptionalcustompainting.com